Spare Parts
Fast availability is our aim
Repair times and downtime due to system failure can be reduced if spare parts are available quickly. Therefore, especially when it comes to spare parts it is vital to ensure that they are available quickly so that disruptions to system operation are kept to a minimum. These include:
- Genuine Guntner spare parts
- Genuine thermowave spare parts
Ordering spare parts
We need some information from you so that we can process your request as quickly as possible. Please provide us with the following information for spare part orders:
- Original order, project, invoice or serial number (you'll find the information on the unit)
- A picture of the nameplate
- Customer and systems data for the purchase order
Service After Sales
Start-up, maintenance, conversions, repairs - we're always there for you.
Our After-Sales department will help you if you have any questions or problems - the range of services includes everything from start-up to repairs.
Our range of after-sales services
Our services include:
- Commission
- Maintenance and repair
- Upgrades
Warranty
Fast processing is our aim
The quality of our products and their preservation for long-term, reliable system operation is very important to us. Consequently, we continuously work towards improving the quality of our products.
By purchasing our product, you have acquired a high-quality unit. But if you have any complaints about one of our products, we will handle the warranty notice as quickly as we possibly can. We'll also be happy to answer any questions you may have about the test report and credit memos here.
